We carefully prepare every order before it leaves our Gonzales boutique. Here is everything you need to know about shipping, pickup and exchanges.

Shipping

• Free shipping within the US on orders of $125 or more.
• Orders under $125 ship for a flat $10.95 (Standard). Faster UPS options are shown at checkout when available.
• Processing time: most orders are prepared and shipped within 3–5 business days (Monday–Friday, not including holidays).
• We ship with USPS or UPS. Tracking is sent to you as soon as your order ships.
• During holidays and big sales, processing and delivery can take longer. Shopping for a birthday, family photos or a special event? Please order early, or call us first and we'll tell you what's possible. Delivery dates from the carrier are estimates and are not guaranteed.
• Please double-check your shipping address at checkout. Once a package is accepted by USPS or UPS, we are not responsible for packages that are lost, stolen or misdelivered, but we're always happy to help with tracking.

Free In-Store Pickup

Choose Pickup at checkout and pick up your order at our Gonzales boutique, 14639 Airline Hwy., Suite 106. We'll let you know when your order is ready.

Easy Exchanges

Ethan's Closet is an exchange-only boutique. We do not issue refunds to the original form of payment.

• Regular-price shoes: exchange within 28 days of purchase (or delivery for online orders).
• All other eligible regular-price items, including apparel: exchange within 14 days.
• Exchange for anything in the store. It doesn't have to be the same item, size, color or brand.
• If your new item costs less, the difference is issued as store credit, good for 90 days.
• Holiday items must be exchanged at least 14 days before the holiday.
• Shipping for exchanges is paid by the customer, both to send your item back and to ship your new item, unless we sent the wrong, damaged or defective item. Original shipping charges are non-refundable.

Items must be unworn, unwashed and in new condition, with all original tags, original packaging (shoe boxes included) and proof of purchase. Please try shoes on indoors on a clean surface.

Final Sale

Sale and clearance items, accessories, jewelry, personalized or monogrammed items, appliqué, custom and special-order items, personal-care and beauty products, and gift cards are final sale and cannot be exchanged.

How to Exchange an Online Order

1. Contact us first at ethansclosetccb@gmail.com or call (225) 677-7776. Please don't mail items back without approval.
2. Once approved, mail your item to:
   Ethan's Closet Children's Boutique & Little Feet
   14639 Airline Hwy., Suite 106
   Gonzales, LA 70737
3. We'll ship your new item once your return arrives.

Exchanges are based on availability. Or skip the mail: bring your item to the boutique and exchange in person.

Damaged, Defective or Wrong Item?

Please check your order as soon as it arrives. If something isn't right, email or call us within 3 days of delivery with your name, order number, a short description and photos, and we'll make it right.

For full details, see our Shipping Policy and Exchange Policy. Questions? We're happy to help: ethansclosetccb@gmail.com · (225) 677-7776.