Shipping Policy

At Ethan’s Closet Children’s Boutique & Little Feet, we carefully prepare each order before it leaves our store. Please review our shipping policy before completing your purchase.

ORDER PROCESSING TIME

Most online orders are processed within 3–5 business days after the order is placed.

Business days are Monday through Friday and do not include weekends or major holidays.

Processing time is the time needed for Ethan’s Closet to prepare, verify, package, and ship your order. Processing time does not include carrier transit time.

Once your order has shipped, tracking information will be sent using the contact information provided at checkout.

SHIPPING CARRIERS

Orders are shipped using USPS or UPS, depending on the destination, package size, shipping method, and carrier availability.

Ethan’s Closet reserves the right to select the appropriate shipping carrier for each order unless a specific shipping service is offered and selected at checkout.

HOLIDAY & HIGH-VOLUME SHIPPING

During major holidays, seasonal promotions, sales events, and other high-volume periods, processing and carrier transit times may take longer than usual.

We strongly encourage customers shopping for a holiday, birthday, family photos, special event, or other time-sensitive occasion to place orders as early as possible.

Estimated delivery dates are not guaranteed, especially during holiday periods or when shipping carriers experience delays.

Placing an order close to a holiday or event does not guarantee delivery by that date.

SHIPPING & DELIVERY ESTIMATES

Shipping estimates shown at checkout or provided by the carrier begin after your order has been processed and transferred to the shipping carrier.

Carrier delivery estimates are provided as a convenience and are not guaranteed by Ethan’s Closet.

Delivery may be affected by circumstances outside our control, including:

• Weather
• Carrier delays
• Holiday shipping volume
• Transportation disruptions
• Incorrect or incomplete shipping information

TRACKING INFORMATION

Once your order ships, tracking information will be sent using the email address or contact information provided at checkout.

Please allow time for USPS or UPS to scan and update tracking information after a shipping label has been created.

SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error in your address, contact us as soon as possible:

Email: ethansclosetccb@gmail.com
Phone: (225) 677-7776

We will make every effort to assist before the order ships; however, we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.

Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

CARRIER DELAYS

Once a package has been transferred to USPS or UPS, delivery is subject to the carrier’s operations and delivery schedule.

Ethan’s Closet is not responsible for delays caused by the shipping carrier, severe weather, transportation interruptions, holiday volume, or other circumstances outside our control.

We are happy to assist with available tracking information when possible.

LOST, STOLEN, OR MISDELIVERED PACKAGES

Once an order has been accepted by USPS or UPS, Ethan’s Closet is not responsible for packages that are lost, stolen, misdelivered, or damaged while in the carrier’s possession.

If tracking shows that your package was delivered but you are unable to locate it, please:

• Check around your delivery location
• Check with household members or neighbors
• Contact the shipping carrier using your tracking number
• Allow additional time in case the carrier marked the package delivered before final placement

We are happy to assist by providing available tracking information; however, Ethan’s Closet is not responsible for replacing or refunding packages that are lost, stolen, or misdelivered after they have been accepted by the shipping carrier.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery so we can review the issue and assist you.

Email: ethansclosetccb@gmail.com
Phone: (225) 677-7776

Please include:

• Your name
• Order number
• Description of the issue
• Photos of the merchandise, when applicable

Issues involving damaged, defective, or incorrect merchandise will be reviewed separately from standard shipping concerns.

SHIPPING CHARGES

Shipping charges are calculated or displayed at checkout based on the shipping options available for your order.

Original shipping charges are non-refundable.

Shipping costs associated with merchandise exchanges are governed by our Exchange Policy.

TIME-SENSITIVE ORDERS

If you need an order by a specific date, we strongly recommend contacting us before placing your order.

We will gladly let you know what shipping options may be available, but Ethan’s Closet cannot guarantee delivery by a specific date unless such a guarantee is expressly provided in writing.

QUESTIONS?

For shipping questions, please contact:

Ethan’s Closet Children’s Boutique & Little Feet
Email: ethansclosetccb@gmail.com
Phone: (225) 677-7776

QUICK SHIPPING SUMMARY

Processing Time: 3–5 Business Days
Carriers: USPS or UPS
Holiday & High-Volume Periods: Additional Processing and Transit Time May Apply
Carrier Delivery Dates Are Estimates and Are Not Guaranteed
Ethan’s Closet Is Not Responsible for Lost, Stolen, or Misdelivered Packages After Carrier Acceptance