Exchange Policy

At Ethan’s Closet Children’s Boutique & Little Feet, we want you to feel confident in every purchase. Please review our exchange policy carefully before completing your order.

NO REFUNDS • EXCHANGE ONLY

Ethan’s Closet is an exchange-only boutique. We do not issue refunds to the original form of payment.

Eligible regular-price merchandise may be exchanged for any merchandise available at Ethan’s Closet. Exchanges are not limited to the same item, size, color, brand, or merchandise category.

STANDARD EXCHANGE WINDOWS

Regular-Price Shoes — 28 Days
Regular-price shoes may be exchanged within 28 days of the purchase date or delivery date for online orders.

All Other Eligible Regular-Price Merchandise — 14 Days
All other eligible regular-price merchandise, including clothing, may be exchanged within 14 days of the purchase date or delivery date for online orders.

The original item being returned determines the exchange window.

EXCHANGE CONDITION REQUIREMENTS

To qualify for an exchange, merchandise must be:

• Unworn and unused
• Unwashed, when applicable
• In new, resellable condition
• Free from stains, dirt, scuffs, odors, wear, damage, or alteration
• Returned with all original tags attached
• Returned with original packaging, when applicable
• Accompanied by the receipt or proof of purchase

For footwear, please try shoes on indoors and on a clean surface. Shoes showing signs of wear are not eligible for exchange.

WHAT CAN I EXCHANGE MY ITEM FOR?

Eligible regular-price merchandise may be exchanged for any available merchandise at Ethan’s Closet.

You are not required to exchange for the same item, size, color, brand, or merchandise category.

If the replacement merchandise costs more, the customer is responsible for paying the difference.

If the replacement merchandise costs less, the remaining eligible balance may be issued as store credit.

STORE CREDIT — VALID FOR 90 DAYS

Store credit issued from an eligible exchange must be used within 90 days of the date it is issued.

Store credit:

• May be used toward merchandise at Ethan’s Closet
• Cannot be redeemed for cash
• Cannot be refunded to the original payment method
• Expires 90 days from the date issued

HOLIDAY MERCHANDISE

Holiday apparel and merchandise are subject to a special exchange deadline.

Eligible regular-price holiday merchandise may be exchanged only if the exchange is completed at least 14 days before the applicable holiday.

Holiday merchandise is not eligible for exchange, refund, or store credit during the final 14 days before the holiday or after the holiday has passed.

This holiday deadline applies even if the merchandise would otherwise fall within the standard 14-day or 28-day exchange period.

All holiday merchandise must also meet the regular exchange-condition requirements listed in this policy.

Example: Christmas merchandise must be exchanged no later than 14 days before Christmas Day.

FINAL SALE — NO EXCHANGES OR REFUNDS

The following items are FINAL SALE and are not eligible for exchange, refund, or store credit:

• Sale merchandise
• Clearance merchandise
• Holiday merchandise once it reaches the holiday exchange cutoff
• Sale or clearance footwear
• Sale or clearance clothing
• Accessories
• Jewelry
• Personalized or monogrammed items
• Appliqué items
• Custom merchandise
• Special-order merchandise
• Personal-care or beauty products
• Gift cards

If you are unsure whether an item is final sale, please contact us before purchasing.

HOW TO REQUEST AN ONLINE EXCHANGE

You must contact Ethan’s Closet before mailing merchandise back.

Email: ethansclosetccb@gmail.com
Phone: (225) 677-7776

Once your exchange is approved, merchandise should be mailed to:

Ethan’s Closet Children’s Boutique & Little Feet
14639 Airline Hwy., Suite 106
Gonzales, LA 70737

SHIPPING COSTS FOR EXCHANGES

Customers are responsible for all shipping costs associated with an exchange, including:

• Shipping the original merchandise back to Ethan’s Closet
• Shipping the replacement merchandise to the customer

This does not apply when Ethan’s Closet shipped merchandise that was incorrect, damaged, or defective.

Original shipping charges are non-refundable.

DO NOT MAIL MERCHANDISE WITHOUT APPROVAL

Items sent back without first requesting and receiving exchange approval may not be accepted.

Unauthorized merchandise will not be returned to the sender unless return postage is provided or paid by the customer.

EXCHANGE AVAILABILITY

All exchanges are subject to merchandise availability.

Because inventory may sell quickly, we cannot guarantee that a particular size, color, style, or item will remain available while an exchange is in transit or being processed.

Customers may select any eligible merchandise for their exchange.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it is received.

If you receive merchandise that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery so we can review the issue and assist you.

Email: ethansclosetccb@gmail.com
Phone: (225) 677-7776

Please include:

• Your name
• Order number
• Description of the issue
• Photos of the merchandise, when applicable

Damaged, defective, or incorrect merchandise will be reviewed separately from our standard exchange policy.

IMPORTANT EXCHANGE CONDITIONS

Ethan’s Closet reserves the right to decline an exchange if merchandise does not meet the requirements of this policy.

Merchandise that has been worn, washed, used, altered, damaged, stained, soiled, or otherwise rendered unsellable will not be accepted.

By completing a purchase with Ethan’s Closet Children’s Boutique & Little Feet, you acknowledge and agree to this exchange policy.

In-store purchases are subject to the exchange terms printed on the customer’s receipt.

QUICK POLICY SUMMARY

Regular-Price Shoes: 28 Days
All Other Eligible Regular-Price Merchandise: 14 Days
Holiday Merchandise: Must Be Exchanged At Least 14 Days Before the Holiday
Sale, Clearance & Final Sale Merchandise: No Exchanges
No Refunds — Exchange Only
Store Credit: Valid for 90 Days